Returns & Claims

Every product is printed from your own photos, so we can't accept returns for a change of mind. But if something went wrong on our side, we will reprint for free or refund you.

We reprint / refund when

• Printing defects: streaks, spots, clearly wrong colors compared with the rest of the order, wrong size or material
• Damage during shipping (crushed, broken, scratched, wet)
• Missing items

We can't reprint when

• The original file is blurry or low-resolution — the website warns you when you upload it
• Print colors look different from your phone / computer screen because of screen brightness (see the FAQ)
• The crop you chose when ordering
• Products that were used, cut or damaged by improper storage

How to report a problem

1. Contact us within [To be confirmed: number of days] days of receiving your order.
2. Send your order code + photos of the defect (and of the parcel for shipping damage) via the Contact page, Zalo to be updated or our hotline to be updated.
3. We reply within [To be confirmed: response time] and reprint or refund, as you prefer.

Refunds

• Bank transfer / online payments: refunded to the bank account you provide within [To be confirmed: number of days] business days.
• Cash on delivery: refunded by bank transfer.

Cancelling an order

Orders that haven't been printed yet can be cancelled free of charge — call our hotline as soon as possible. Printed orders can't be cancelled.